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For Immediate Release:                                                           Local Contact:                  John Peters III 508-533-6634

September 20, 2011                                                                                National Contact: Claire Navaro 202-898-6317

MEDWAY COUNTRY MANOR

Receives National Award for Commitment to Quality Services:

 Bronze-Level Award Honors over 440 Long Term Care Organizations

[Medway, MA, September 20, 2011] – Medway Country Manor Skilled Nursing & Rehabilitation] has been recognized as a 2011 recipient of the Bronze – Commitment to Quality National Quality Award for its outstanding performance in the health care profession. The award, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), highlights facilities across the nation that have demonstrated their intention to pursue a rigorous quality improvement system.

“This award signifies a great commitment to quality care and an important step in raising the standards of sustainable, person-centered care and services,” says Governor Mark Parkinson, President and CEO of AHCA/NCAL. “We congratulate Medway Country Manor on this achievement.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Facilities begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must demonstrate their ability to implement a performance improvement system. A team of trained Examiners reviews each Bronze application to determine if the facility has met the demands of the criteria. As a recipient of the Bronze - Commitment to Quality award, Medway Country Manor may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver - Achievement in Quality award.

“The recipients of the quality awards exemplify the energy and dedication required to advance quality care to the next level,” says Chick Stepahin, Chair, AHCA/NCAL National Quality Award Board of Overseers. “Improving quality care is an evolutionary cycle, and these facilities are the forerunners of the movement.”

The awards are sponsored by AHCA/NCAL Associate Business Member My InnerView, a Web-based applied research and quality-management company that supports leaders across the entire assisted living, senior housing and skilled nursing profession with tools to measure, benchmark and improve performance. Medway Country Manor was one of 440 facilities nationwide to receive the Bronze level award. The award will be presented to Medway Country Manor during the 2011 AHCA/NCAL 62^nd Annual Convention and Exposition in Las Vegas, NV.

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Dear Participant in the Flu Vaccination Challenge,

On behalf of Joint Commission Resources and the Flu Vaccination Challenge Team, we would like to extend our sincerest congratulations to you and your organization for having achieved “Bronze Level” status in the 2010-2011 season.   Attached is the certificate.

Having attained a 75% or above compliance in this year’s challenge is a significant accomplishment. Your commitment to patient and employee safety deserves the highest level of recognition.

We hope that you will once again participate in our Flu Vaccination Challenge for the 2011-2012 season. 

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We are pleased to announce that we are the first skilled nursing facility in Massachusetts to implement a very special program called AccuNurse.

AccuNurse takes the quality of care you’ve come to depend on from us to a whole new level with voice-assisted care.  Come in and you’ll see (and hear) our care teams empowered in exciting new ways:

• Personalized care.  Care plans can be fully personalized to meet the exact needs of your loved one. If you work with our staff to update a plan of care, caregivers will be notified through their headsets - immediately.  Caregivers will also hear reminders for special needs and appointments – helping your loved one get to therapy or the hairdresser on time.
• Faster response to questions.  Caregivers will be documenting everything they do through their headsets throughout every shift.  Want an up-to-the minute report on how your loved one is doing?  Just call. 
• More homelike environment.  Caregivers will communicate with each other through their headsets.  When help is needed, caregivers can remain with your loved one until help arrives. 

Voice-assisted care is not a new technology—it’s been used for years by leading companies all over the world to deliver the products you buy to the places you shop.  Now available in the long-term care industry, voice-assisted care is making tremendous strides in improving quality of life for residents.  You’ll see and hear the differences the very first day. 

Please don’t hesitate to contact us with questions about this exciting technology!

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Our residents, families and friends have complimentary access to the worldwide web!

Now residents with their own device can surf the net and stay in touch with family and friends in the privacy of their own room or anywhere in the facility. Families can bring in a portable computer and share photos, music, email, etc. The opportunities are limitless.

We understand that personal communication devices are becoming ubiquitous in our society and a standard mode of communication and information – regardless of age. These connections are important to seniors not only in maintaining relationships, but in pursuing educational opportunities and personal growth.

We hope you enjoy this new feature as the Manor and Generations have become wireless (WiFi) “Hotspots”!

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We utilize a state-of-the-art water purification system with the technology to ensure exceptional water quality in our facility at all times.

Thus should any disaster or local emergency affect the quality of the town’s water supply, we have the technology to ensure that the water our residents drink and bathe in is clean and safe.

Attached please find a current water quality audit report.

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Medway Country Manor is a Charter Member in the national Advancing Excellence Campaign.

Advancing Excellence campaign participants are committed to promoting continued quality improvement in nursing facilities.

For more information on the campaign, please log onto the following link: http://www.nhqualitycampaign.org.

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Click below for the News Release regarding our most recent re-accreditation.

For more information on the Joint Commission, please click the following link: http://www.jointcommission.org.

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